MOTORDEX · BY MOTORDEX GAME LLC FOR THE IPHONE AND ANDROID APPS · UPDATED 28 OCT 2026
This page is for MotorDex, the car spotting app for iPhone
and Android made by MotorDex Game LLC.
You can delete your MotorDex account, and the data stored with it, at any
time and for any reason. There are two ways. Neither needs a reason, and the
email route works even if you no longer have the app.
Paying for a Pro subscription, monthly or yearly?
Cancel it first. Deleting your account does not stop the billing.
How to cancel
1 — IN THE APP
Instant, and it works for guest accounts too.
Open MotorDex and go to HOME.
Tap the gear in the top-right corner to open Settings.
Open the ACCOUNT tab.
Tap DELETE ACCOUNT, then confirm: tap
DELETE FOREVER on Android, or
DELETE FOREVER on iPhone.
Your account is deleted straight away and the app goes back to its first
screen. If you signed in with Apple, we also ask Apple to disconnect MotorDex.
To check, or to do it yourself: iPhone Settings → your name →
Sign-In & Security → Sign in with Apple → MotorDex.
Uninstalling the app does not delete your account. Delete it
in the app first, or email us.
2 — BY EMAIL
Use this if you have uninstalled MotorDex, lost your phone, or cannot sign
in. You do not need to reinstall anything.
Use the subject line Account deletion request and tell us
your handle. So we know the account is yours:
Email account: send it from the email address you sign
in with.
Sign in with Apple: send it from any address. We will
write to the address Apple gave us for your account, and you confirm by
replying to that email.
Guest (no email): while the app is still on your
phone, delete the account in the app (steps above). A guest account has
no email or name, so we cannot check by email that it is yours, and once
the app is uninstalled nobody can sign in to it again, you included.
Email us your handle anyway and we will explain what we can do.
We delete the account within 7 days and email you when
it is done. We will never ask for your password or a reset code.
WHAT IS DELETED
Whichever way you delete, this is removed for good, and we cannot get it
back. In the app it happens straight away; by email, within 7 days.
Your sign-in: your email address, password, Sign in with Apple link, and
your sign-in sessions (including the IP address each one came from)
Your handle, Spotter License and profile photo
Every catch: the cards, every photo you scanned (including the
full-size copies), their map locations and your private notes
Dex progress, XP, level, badges, daily challenges and streaks
Friends, friend requests, reactions and blocks
Wrong-car reports, car requests and promo codes you tried
Your birth month and year, your age bracket, and the record of which
Terms, Privacy Policy and AI notice you agreed to
The notices we sent you in the app about action we took on your account
(otherwise kept 12 months)
The log of every scan you made
Your place on the leaderboards, past months included (the public boards
update within a few minutes)
Card images you shared outside the app, for example to a chat or to social
media, are copies we cannot reach.
Where we must keep an account's data for a legal claim or because of a
valid request from a public authority (for example a law-enforcement
preservation request), deleting that account can be delayed for as long as
that applies.
WHAT WE KEEP
A few records are not stored with your profile, so deleting the account
does not remove them. None of them holds your photos or your catch locations,
except that a photo someone reported is kept as evidence (up to 1 year after
the case is closed, longer where the law requires it or a legal hold applies).
Where one keeps your account number, it is the random ID the app gave you;
once the account is deleted and the short-lived server logs below have
expired, nothing in our systems links that ID to your email address.
Purchase records, if you ever bought Pro. What you
bought, the price, currency, country, dates and which store, with your
account number removed (and the store's transaction ID too). Nothing
else is kept with it. We keep
a copy, and Apple or Google keep their own under their rules. RevenueCat
(the service that handles our in-app purchases) deletes its record of
you when the account is deleted.
HOW LONG: 7 YEARS (TAX AND ACCOUNTING LAW)
Moderation records, if you reported someone or were reported.
The account numbers of both players, a copy of the handle and of the
photo's web address, the reason, what we decided, and any evidence we
preserved, kept in a private store that only we can open. For a report
made for an urgent reason, also a fingerprint (SHA-256) of the reported
image and the storage address of identical copies. Where
we reported apparent child sexual abuse material to NCMEC, US federal law
(18 U.S.C. § 2258A(h)) requires us to preserve the related material.
For every other report, keeping the record after an account is deleted is
our own choice, set out in our Privacy Policy,
so that a report cannot be erased by deleting an account.
HOW LONG: UP TO 1 YEAR AFTER THE CASE IS CLOSED, OR LONGER WHERE THE LAW REQUIRES IT, A LEGAL HOLD APPLIES OR THE CASE WENT TO THE AUTHORITIES
How many scans the account made each day (for the daily
scan limit), with your old account number.
HOW LONG: 35 DAYS
Feedback you typed in Settings, with your old account
number.
HOW LONG: 2 YEARS
TRY AGAIN choices, with your old account number: which
car the AI guessed first and which car you chose (to make scanning more
accurate; the photo itself is deleted).
HOW LONG: 12 MONTHS
Our automatic name check: your handle and the check's
verdict on it, without your account number.
HOW LONG: 24 MONTHS AFTER THE HANDLE WAS LAST USED
If our screening flagged your handle or a photo: your old
account number, the handle or the photo's web address, and the result
(never the image itself).
HOW LONG: HANDLE FLAGS 12 MONTHS, PHOTO FLAGS 2 YEARS, AFTER REVIEW
If you joined the waitlist on our website: your email
address, used once for the launch email. Ask us and we remove it sooner.
HOW LONG: 30 DAYS AFTER THE LAUNCH EMAIL, 12 MONTHS AT MOST
Old maintenance copies. A few archived tables from
rarity fixes made in July and August 2026 keep the ID number and the
rarity of some catches, with no account number, photo or location.
Nothing reads them, and we are retiring them.
HOW LONG: UNTIL WE DELETE THEM BY HAND (NO FIXED DATE)
Backups and server logs. Copies of deleted data can
stay in our hosting provider's encrypted database backups and in server
logs for a short time, then expire on their own.
HOW LONG: ABOUT 7 DAYS, 30 DAYS AT MOST
Your email or voicemail to us. If you ask us by email
(or leave a voicemail on our phone line), we keep that conversation as a
record that we did what you asked. The copy of a voicemail in our phone
provider's account is deleted by hand on the same schedule.
HOW LONG: ABOUT 2 YEARS
At a glance:
Feedback you typed in Settings: 2 years
Website waitlist: 12 months at most
Daily scan counts: 35 days
TRY AGAIN choices: 12 months
Name-check verdicts: 24 months
In-app notices about your account: 12 months, or until the account is deleted
Moderation records and evidence: about 1 year after the case is closed
Purchase records (only the fields above): 7 years
We do not sell any of this or use it for advertising. More detail is in our
Privacy Policy.
KEEP THE ACCOUNT, DELETE SOME DATA
One catch: open the card, tap the trash icon, then
DELETE?. The card goes at once. Its photos leave our
storage, normally within about 20 minutes, except a photo you used with
TRY AGAIN, which stays with that correction for up to 12 months (or until
you delete the account, if sooner), and a photo under an open report,
which is kept until the case closes.
Every catch at once: Settings →
ACCOUNT → RESET, then confirm.
Your account, handle and friends stay. The photos leave our storage the
same way.
Your profile photo: Settings →
PROFILE → LICENSE PHOTO →
USE MY CAR. The photo is deleted from our servers
straight away.
Location: players under 18 get no map pins unless
they are 16 or 17 and turn on PIN MY CATCHES ON THE MAP
in Settings. For everyone, turn location off for MotorDex in your
phone's settings and new catches get no map pin. On Android, and on
iPhone from version 1.0.7, that includes photos you add from your
gallery: one is pinned at the location saved in it only while MotorDex
may use your location. To remove one pin, open that catch and use
REMOVE LOCATION: the location is deleted from our server and the pin
comes off your map for good, and the catch stays.
CANCEL PRO FIRST
If you pay for MotorDex Pro monthly or yearly, cancel
the subscription BEFORE you delete your account. Deleting the account
does not stop the billing. The app store charges you, not us, and it keeps
charging whether or not the account still exists.
You do not need your MotorDex account to cancel. The subscription belongs to
your Google or Apple account, so this still works after the app is gone. It is
just easier to remember while the app is still on your phone.
Android — Play Store → profile icon →
Payments & subscriptions → Subscriptions → MotorDex → Cancel
iPhone — Settings → your name →
Subscriptions → MotorDex → Cancel
A one-time Lifetime unlock is not a subscription. Lifetime is
no longer sold; existing Lifetime purchases keep working unless the purchase is
refunded, for as long as we operate MotorDex in your App Store country. There is
nothing to cancel and nothing more to pay. Deleting the account removes Pro
from it; if you bought Lifetime and want it on a new account later, email us.
Already deleted your account and still being charged? Email us at the address
above and we will help you sort it out.